Privacy Policy

Peak to Creek Properties Ltd.

Effective Date: February 24, 2026

1. Introduction

Peak to Creek Properties Ltd. ("we," "our," or "us") is committed to safeguarding the privacy of our website visitors, guests, and clients. This Privacy Policy outlines how we collect, use, store, and protect your personal information. By using our website or services, you consent to the data practices described in this policy.

2. Information We Collect

We collect personal information that you provide directly to us and information that is automatically collected through your use of our website and services.

  • Personal Identifiers: Name, Email Address, Phone Number, Mailing Address, and Date of Birth (for age verification).
  • Financial Information: Payment details, including credit card information, are processed via secure third-party payment processors (e.g., Stripe). We do not store full credit card numbers on our servers.
  • Reservation Details: Check-in/check-out dates, property preferences, and the number of occupants.
  • Identity Verification: We may collect copies of government-issued identification to verify guest identity and prevent fraudulent bookings.
  • Website Usage Information: IP address, browser type, operating system, and technical data related to your visit.
  • Communications: Emails, messages, and call recordings related to customer support or inquiries.

3. How We Use Your Information

  • To Facilitate Bookings: Process reservations, payments, and send check-in instructions.
  • To Improve Our Services: Analyze usage to enhance our website functionality and guest experience.
  • Security & Safety: To verify guest identity and ensure the safety of our properties and neighborhoods.
  • Marketing: Send promotions and newsletters (with your consent). You can opt-out at any time.

4. Sharing Your Information

We do not sell or rent your personal information. We may share information with:

  • Service Providers: Third-party partners who help us operate, including property management software (Hostaway), guest experience platforms (Enso Connect), and payment processors (Stripe).
  • Property Owners: Limited guest information (name and stay dates) may be shared with property owners for insurance or tax purposes.
  • Legal Compliance: If required by law or in response to valid requests by public authorities (e.g., court orders or local BC law enforcement).

5. Data Security

We implement technical and organizational measures to protect your data, including secure servers and encrypted communication. While we strive to protect your personal information, no electronic storage method is 100% secure; therefore, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies to enhance your experience.

  • Essential Cookies: Necessary for website functionality.
  • Analytical Cookies: Help us understand website traffic and behavior.
  • Marketing Cookies: Used to deliver relevant advertisements.

You can manage cookie preferences through your browser settings.

7. Your Data Protection Rights

You have the right to:

  • Access: Request a copy of your personal information.
  • Rectification: Request corrections to inaccurate data.
  • Erasure: Request deletion of your data under certain conditions.
  • Object: Object to the processing of your data for direct marketing.

To exercise these rights, please contact us at info@peaktocreekproperties.com.

8. International Data Transfers

Your personal information may be stored and processed in countries other than your country of residence (e.g., servers located in the United States). By using our services, you consent to these transfers.

9. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations (such as tax and accounting laws), and resolve disputes.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices. Significant changes will be notified through our website or via direct communication.

12. Contact Us

If you have questions regarding this Privacy Policy, please contact us at:

Peak to Creek Properties Ltd.

  • Address: 2129 Lake Placid Rd, Whistler, BC V0N 1B2
  • Email: info@peaktocreekproperties.com
  • Phone: +1 778-846-2206